Privacy Policy

Overview

This policy explains how SpecFrame School of Shoe Repair (“SpecFrame”, “we”, “us”) collects, uses, and safeguards information when you visit our site, browse the catalog, enroll in courses, or contact us.

Information we collect

• Account data: name, email, hashed password (if you create an account)
• Transaction data: selected courses, billing status handled by our payment processor
• Support messages: the content you send via the contact form
• Technical data: device type, approximate location, and pages visited (aggregated)
• Preferences: theme choice and cookie consent stored in your browser

How we use information

• Provide and improve courses and site functionality
• Respond to your messages and support requests
• Measure demand for planning content (aggregated analytics)
• Meet legal, accounting, and security requirements

Sharing

We do not sell personal data. We share limited data with vendors that help operate the site (hosting, payment processing, email delivery) under contracts that require confidentiality and security.

Retention

We keep data only as long as necessary for the purposes described above or as required by law.

Data type                 Typical retention
------------------------  -----------------
Account (active)          While account is active
Account (inactive)        24 months after last activity
Support messages          24 months
Transaction records       7 years (legal/accounting)
Analytics (aggregated)    14 months

Your choices

• Opt out of non-essential cookies via the cookie banner or by contacting us
• Request access, correction, or deletion of your data by emailing [email protected]
• Change theme and privacy preferences in your browser at any time

Security

We use transport encryption, access controls, and regular reviews. No method is 100% secure, but we work to protect information within reasonable industry practices.

Contact

For privacy requests, email [email protected] or call +1 (206) 555-0146.